The ombudsman handbook designing and managing an effective problem-solving program /

"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...

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Detalhes bibliográficos

Autor principal:	Ziegenfuss, James T.
Autor Corporativo:	ebrary, Inc
Outros Autores:	O'Rourke, Patricia, 1944-
Formato:	Recurso Electrónico livro electrónico
Idioma:	inglês
Publicado em:	Jefferson, N.C. : McFarland & Co., Inc., c2011.
Assuntos:	Personnel management. Problem solving > Case studies. Ombudspersons. Electronic books.
Acesso em linha:	An electronic book accessible through the World Wide Web; click to view
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