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The ombudsman handbook designing and managing an effective problem-solving program /

"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program...

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Bibliographic Details
Main Author: Ziegenfuss, James T.
Corporate Author: ebrary, Inc
Other Authors: O'Rourke, Patricia, 1944-
Format: Electronic eBook
Language:English
Published: Jefferson, N.C. : McFarland & Co., Inc., c2011.
Subjects:
Personnel management.
Problem solving > Case studies.
Ombudspersons.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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