A complaint is a gift recovering customer loyalty when things go wrong /
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| Главный автор: | |
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| Соавтор: | |
| Другие авторы: | |
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
San Francisco, Calif. :
Berrett-Koehler Publishers,
c2008.
|
| Редактирование: | 2nd ed. |
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| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
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