A complaint is a gift recovering customer loyalty when things go wrong /
-д хадгалсан:
| Үндсэн зохиолч: | |
|---|---|
| Байгууллагын зохиогч: | |
| Бусад зохиолчид: | |
| Формат: | Цахим Цахим ном |
| Хэл сонгох: | англи |
| Хэвлэсэн: |
San Francisco, Calif. :
Berrett-Koehler Publishers,
c2008.
|
| Хэвлэл: | 2nd ed. |
| Нөхцлүүд: | |
| Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
| Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
Ижил төстэй зүйлс
Dealing with the irate customer /
Consumer boycotts effecting change through the marketplace and the media /
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Хэвлэсэн: (1999)
-н: Friedman, Monroe
Хэвлэсэн: (1999)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
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Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
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-н: Wilburn, Morris, 1953-
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Creating customer value : the essentials of marketing
-н: Learning Resources
-н: Learning Resources
Your customer rules! : delivering the Me2B experiences that today's customers demand /
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-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
What's the secret? to providing a world-class customer experience /
-н: DiJulius, John R., 1964-
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-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
50 ways to keep your customers : "and get new ones" /
-н: Timm, Paul R.
Хэвлэсэн: (1992)
-н: Timm, Paul R.
Хэвлэсэн: (1992)
Build for change : revolutionizing customer engagement through continuous digital innovation /
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-н: Trefler, Alan
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
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-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
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-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
Measuring customer satisfaction
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Хэвлэсэн: (1993)
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Customer loyalty, retention, and customer relationship management
Хэвлэсэн: (2006)
Хэвлэсэн: (2006)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
Magnetic service /
-н: Bell, Chip R.
Хэвлэсэн: (2006)
-н: Bell, Chip R.
Хэвлэсэн: (2006)
The new poet novelty and tradition in Spenser's Complaints /
-н: Brown, Richard Danson
Хэвлэсэн: (1999)
-н: Brown, Richard Danson
Хэвлэсэн: (1999)
Branded customer service the new competitive edge /
-н: Barlow, Janelle, 1943-
Хэвлэсэн: (2006)
-н: Barlow, Janelle, 1943-
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
What's the future of business? changing the way businesses create experiences /
-н: Solis, Brian
Хэвлэсэн: (2013)
-н: Solis, Brian
Хэвлэсэн: (2013)
Researching customer satisfaction & loyalty how to find out what people really think /
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Хэвлэсэн: (2005)
-н: Szwarc, Paul
Хэвлэсэн: (2005)
50 powerful ideas you can use to keep your customers
-н: Timm, Paul R.
Хэвлэсэн: (2002)
-н: Timm, Paul R.
Хэвлэсэн: (2002)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
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Хэвлэсэн: (2013)
Surprise! : The secret to customer loyalty in the service sector /
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Хэвлэсэн: (2015)
-н: Magnini, Vincent P.
Хэвлэсэн: (2015)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
-н: McKean, John, 1956-
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-н: McKean, John, 1956-
Хэвлэсэн: (2015)
Customer satisfaction practical tools for building important relationships /
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-н: Scott, Dru
Хэвлэсэн: (2000)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2014)
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2014)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Хэвлэсэн: (2013)
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
Eliminate customer turnoffs /
-н: Timm, Paul R.
-н: Timm, Paul R.
Exceed customer expectations /
-н: Timm, Paul R.
-н: Timm, Paul R.
Slow down, sell faster! understand your customer's buying process and maximize your sales /
-н: Davis, Kevin
Хэвлэсэн: (2011)
-н: Davis, Kevin
Хэвлэсэн: (2011)
How to win friends and influence profits the art of winning more business from your clients /
-н: Kean, David
Хэвлэсэн: (2008)
-н: Kean, David
Хэвлэсэн: (2008)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009)
-н: Goodman, John A.
Хэвлэсэн: (2009)
When customers talk --turn what they tell you into sales /
-н: Gross, T. Scott
Хэвлэсэн: (2005)
-н: Gross, T. Scott
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The daily you how the new advertising industry is defining your identity and your worth /
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-н: Turow, Joseph
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Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
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The mirror crack'd when good enough therapy goes wrong and other cautionary tales for humanistic practitioners /
Хэвлэсэн: (2011)
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Perception of a difference the power in buying, marketing and selling customer care /
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Хэвлэсэн: (2005)
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Хэвлэсэн: (2005)
The wallet allocation rule : winning the battle for share /
-н: Keiningham, Timothy L.
Хэвлэсэн: (2015)
-н: Keiningham, Timothy L.
Хэвлэсэн: (2015)