A complaint is a gift recovering customer loyalty when things go wrong /

Creating customer value : the essentials of marketing
著者:: Learning Resources

Your customer rules! : delivering the Me2B experiences that today's customers demand /
著者:: Price, Bill, 1950-, 等
出版事項: (2015)

What's the secret? to providing a world-class customer experience /
著者:: DiJulius, John R., 1964-
出版事項: (2008)

50 ways to keep your customers : "and get new ones" /
著者:: Timm, Paul R.
出版事項: (1992)

Build for change : revolutionizing customer engagement through continuous digital innovation /
著者:: Trefler, Alan
出版事項: (2014)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
著者:: Inghilleri, Leonardo
出版事項: (2010)

Secret service hidden systems that deliver unforgettable customer service /
著者:: DiJulius, John R., 1964-
出版事項: (2003)

Measuring customer satisfaction
著者:: Gerson, Richard F.
出版事項: (1993)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
著者:: Blunt, Carolyn
出版事項: (2013)

Customer loyalty, retention, and customer relationship management
出版事項: (2006)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
著者:: Goldstein, Sheldon D.
出版事項: (2009)

Magnetic service /
著者:: Bell, Chip R.
出版事項: (2006)

The new poet novelty and tradition in Spenser's Complaints /
著者:: Brown, Richard Danson
出版事項: (1999)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
著者:: Allen, Danica R., 1959-
出版事項: (2004)

Branded customer service the new competitive edge /
著者:: Barlow, Janelle, 1943-
出版事項: (2006)

What's the future of business? changing the way businesses create experiences /
著者:: Solis, Brian
出版事項: (2013)

Researching customer satisfaction & loyalty how to find out what people really think /
著者:: Szwarc, Paul
出版事項: (2005)

50 powerful ideas you can use to keep your customers
著者:: Timm, Paul R.
出版事項: (2002)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
著者:: Bello, Olayiwola
出版事項: (2013)

Surprise! : The secret to customer loyalty in the service sector /
著者:: Magnini, Vincent P.
出版事項: (2015)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
著者:: McKean, John, 1956-
出版事項: (2015)

Customer satisfaction practical tools for building important relationships /
著者:: Scott, Dru
出版事項: (2000)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
著者:: Lowenstein, Michael W., 1942-
出版事項: (2014)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
著者:: Hoffmann, Nicolas, 1983-
出版事項: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
著者:: Hoffmann, Nicolas, 1983-
出版事項: (2013)

Eliminate customer turnoffs /
著者:: Timm, Paul R.

Exceed customer expectations /
著者:: Timm, Paul R.

Slow down, sell faster! understand your customer's buying process and maximize your sales /
著者:: Davis, Kevin
出版事項: (2011)

How to win friends and influence profits the art of winning more business from your clients /
著者:: Kean, David
出版事項: (2008)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
著者:: Goodman, John A.
出版事項: (2009)

When customers talk --turn what they tell you into sales /
著者:: Gross, T. Scott
出版事項: (2005)

The daily you how the new advertising industry is defining your identity and your worth /
著者:: Turow, Joseph
出版事項: (2011)

Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
著者:: Gusenbauer, Birgit
出版事項: (2012)

The mirror crack'd when good enough therapy goes wrong and other cautionary tales for humanistic practitioners /
出版事項: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
著者:: Zimmerman, Wesley
出版事項: (2005)

The wallet allocation rule : winning the battle for share /
著者:: Keiningham, Timothy L.
出版事項: (2015)