A complaint is a gift recovering customer loyalty when things go wrong /
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Awdur Corfforaethol: | |
| Awduron Eraill: | |
| Fformat: | Electronig eLyfr |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
San Francisco, Calif. :
Berrett-Koehler Publishers,
c2008.
|
| Rhifyn: | 2nd ed. |
| Pynciau: | |
| Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
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Consumer boycotts effecting change through the marketplace and the media /
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
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Managing the customer experience : a measurement-based approach /
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Creating customer value : the essentials of marketing
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Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
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What's the secret? to providing a world-class customer experience /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)
gan: DiJulius, John R., 1964-
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50 ways to keep your customers : "and get new ones" /
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Build for change : revolutionizing customer engagement through continuous digital innovation /
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gan: Trefler, Alan
Cyhoeddwyd: (2014)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)
Secret service hidden systems that deliver unforgettable customer service /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)
Measuring customer satisfaction
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)
Customer loyalty, retention, and customer relationship management
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
Magnetic service /
gan: Bell, Chip R.
Cyhoeddwyd: (2006)
gan: Bell, Chip R.
Cyhoeddwyd: (2006)
The new poet novelty and tradition in Spenser's Complaints /
gan: Brown, Richard Danson
Cyhoeddwyd: (1999)
gan: Brown, Richard Danson
Cyhoeddwyd: (1999)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)
Branded customer service the new competitive edge /
gan: Barlow, Janelle, 1943-
Cyhoeddwyd: (2006)
gan: Barlow, Janelle, 1943-
Cyhoeddwyd: (2006)
Researching customer satisfaction & loyalty how to find out what people really think /
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
gan: Szwarc, Paul
Cyhoeddwyd: (2005)
What's the future of business? changing the way businesses create experiences /
gan: Solis, Brian
Cyhoeddwyd: (2013)
gan: Solis, Brian
Cyhoeddwyd: (2013)
50 powerful ideas you can use to keep your customers
gan: Timm, Paul R.
Cyhoeddwyd: (2002)
gan: Timm, Paul R.
Cyhoeddwyd: (2002)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)
Surprise! : The secret to customer loyalty in the service sector /
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
gan: Magnini, Vincent P.
Cyhoeddwyd: (2015)
Customer's new voice : extreme relevancy and experience through volunteered customer information /
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)
gan: McKean, John, 1956-
Cyhoeddwyd: (2015)
Customer satisfaction practical tools for building important relationships /
gan: Scott, Dru
Cyhoeddwyd: (2000)
gan: Scott, Dru
Cyhoeddwyd: (2000)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Cyhoeddwyd: (2013)
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Slow down, sell faster! understand your customer's buying process and maximize your sales /
gan: Davis, Kevin
Cyhoeddwyd: (2011)
gan: Davis, Kevin
Cyhoeddwyd: (2011)
How to win friends and influence profits the art of winning more business from your clients /
gan: Kean, David
Cyhoeddwyd: (2008)
gan: Kean, David
Cyhoeddwyd: (2008)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009)
gan: Goodman, John A.
Cyhoeddwyd: (2009)
When customers talk --turn what they tell you into sales /
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
The mirror crack'd when good enough therapy goes wrong and other cautionary tales for humanistic practitioners /
Cyhoeddwyd: (2011)
Cyhoeddwyd: (2011)
The daily you how the new advertising industry is defining your identity and your worth /
gan: Turow, Joseph
Cyhoeddwyd: (2011)
gan: Turow, Joseph
Cyhoeddwyd: (2011)
Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
gan: Gusenbauer, Birgit
Cyhoeddwyd: (2012)
gan: Gusenbauer, Birgit
Cyhoeddwyd: (2012)
Perception of a difference the power in buying, marketing and selling customer care /
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
gan: Zimmerman, Wesley
Cyhoeddwyd: (2005)
The wallet allocation rule : winning the battle for share /
gan: Keiningham, Timothy L.
Cyhoeddwyd: (2015)
gan: Keiningham, Timothy L.
Cyhoeddwyd: (2015)