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A complaint is a gift recovering customer loyalty when things go wrong /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Barlow, Janelle, 1943-
مؤلف مشترك:	ebrary, Inc
مؤلفون آخرون:	Møller, Claus, 1942-
التنسيق:	الكتروني كتاب الكتروني
اللغة:	الإنجليزية
منشور في:	San Francisco, Calif. : Berrett-Koehler Publishers, c2008.
الطبعة:	2nd ed.
الموضوعات:	Consumer complaints. Customer services. Electronic books.
الوصول للمادة أونلاين:	An electronic book accessible through the World Wide Web; click to view
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

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Managing the customer experience : a measurement-based approach /
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Creating customer value : the essentials of marketing
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What's the secret? to providing a world-class customer experience /
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50 ways to keep your customers : "and get new ones" /
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
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Secret service hidden systems that deliver unforgettable customer service /
حسب: DiJulius, John R., 1964-
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Measuring customer satisfaction
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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Customer loyalty, retention, and customer relationship management
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Magnetic service /
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The new poet novelty and tradition in Spenser's Complaints /
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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Branded customer service the new competitive edge /
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What's the future of business? changing the way businesses create experiences /
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Researching customer satisfaction & loyalty how to find out what people really think /
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50 powerful ideas you can use to keep your customers
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Mobile telecommunication customer loyalty in Nigeria : determining factors /
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Surprise! : The secret to customer loyalty in the service sector /
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Customer's new voice : extreme relevancy and experience through volunteered customer information /
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Customer satisfaction practical tools for building important relationships /
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
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Eliminate customer turnoffs /
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Exceed customer expectations /
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Slow down, sell faster! understand your customer's buying process and maximize your sales /
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How to win friends and influence profits the art of winning more business from your clients /
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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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When customers talk --turn what they tell you into sales /
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The daily you how the new advertising industry is defining your identity and your worth /
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Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
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The mirror crack'd when good enough therapy goes wrong and other cautionary tales for humanistic practitioners /
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Perception of a difference the power in buying, marketing and selling customer care /
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The wallet allocation rule : winning the battle for share /
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