Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Goodman, John A.
Συγγραφή απο Οργανισμό/Αρχή:	ebrary, Inc
Μορφή:	Ηλεκτρονική πηγή Ηλ. βιβλίο
Γλώσσα:	Αγγλικά
Έκδοση:	New York : AMACOM, c2009.
Θέματα:	Customer services. Customer relations > Management. Electronic books.
Διαθέσιμο Online:	An electronic book accessible through the World Wide Web; click to view
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

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007	cr cn\|\|\|\|\|\|\|\|\|
008	090105s2009 nyua sb 001 0 eng d
010			\|z 2008055729
020			\|z 9780814413333
020			\|z 0814413331
035			\|a (CaPaEBR)ebr10297332
035			\|a (OCoLC)404277239
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HF5415.5 \|b .G672 2009eb
082	0	4	\|a 658.8/12 \|2 22
100	1		\|a Goodman, John A.
245	1	0	\|a Strategic customer service \|h [electronic resource] : \|b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / \|c John A. Goodman.
260			\|a New York : \|b AMACOM, \|c c2009.
300			\|a xiv, 256 p. : \|b ill.
504			\|a Includes bibliographical references and index.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2009. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Customer services.
650		0	\|a Customer relations \|x Management.
655		7	\|a Electronic books. \|2 local
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10297332 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 98630 \|d 98630