What's the secret? to providing a world-class customer experience /
Gorde:
| Egile nagusia: | |
|---|---|
| Erakunde egilea: | |
| Formatua: | Baliabide elektronikoa eBook |
| Hizkuntza: | ingelesa |
| Argitaratua: |
Hoboken, N.J. :
Wiley,
c2008.
|
| Gaiak: | |
| Sarrera elektronikoa: | An electronic book accessible through the World Wide Web; click to view |
| Etiketak: |
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
|
MARC
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| 007 | cr cn||||||||| | ||
| 008 | 080314s2008 njua sb 001 0 eng | ||
| 010 | |z 2008012004 | ||
| 020 | |z 9780470196120 (cloth) | ||
| 035 | |a (CaPaEBR)ebr10296783 | ||
| 035 | |a (OCoLC)647764744 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.5 |b .D5583 2008eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a DiJulius, John R., |d 1964- | |
| 245 | 1 | 0 | |a What's the secret? |h [electronic resource] : |b to providing a world-class customer experience / |c John R. DiJulius. |
| 246 | 3 | 0 | |a To providing a world-class customer experience |
| 260 | |a Hoboken, N.J. : |b Wiley, |c c2008. | ||
| 300 | |a xvi, 320 p. : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10296783 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 98578 |d 98578 | ||