Cita APA (7th ed.)
DiJulius, J. R. (2008). What's the secret?: To providing a world-class customer experience. Wiley.
Cita Chicago (17th ed.)
DiJulius, John R. What's the Secret?: To Providing a World-class Customer Experience. Hoboken, N.J.: Wiley, 2008.
Cita MLA (9th ed.)
DiJulius, John R. What's the Secret?: To Providing a World-class Customer Experience. Wiley, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.