Style de citation APA (7e éd.)
DiJulius, J. R. (2008). What's the secret?: To providing a world-class customer experience. Wiley.
Style de citation Chicago (17e éd.)
DiJulius, John R. What's the Secret?: To Providing a World-class Customer Experience. Hoboken, N.J.: Wiley, 2008.
Style de citation MLA (9e éd.)
DiJulius, John R. What's the Secret?: To Providing a World-class Customer Experience. Wiley, 2008.
Attention : ces citations peuvent ne pas être correctes à 100%.