What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
Sábháilte in:
Príomhchruthaitheoir: | Gallagher, Richard S. |
---|---|
Údar corparáideach: | ebrary, Inc |
Formáid: | Leictreonach Ríomhleabhar |
Teanga: | Béarla |
Foilsithe / Cruthaithe: |
New York :
American Management Association,
c2008.
|
Ábhair: | |
Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
Beyond customer service, revised
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998)
Managing quality customer service a practical guide for establishing a service operation /
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989)
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989)
Why service stinks ... and exactly what to do about it
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009)
Surprise! : The secret to customer loyalty in the service sector /
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)
Strategic customer management strategizing the sales organization /
de réir: Piercy, Nigel
Foilsithe / Cruthaithe: (2009)
de réir: Piercy, Nigel
Foilsithe / Cruthaithe: (2009)
Service design for business : a practical guide to optimizing the customer experience /
de réir: Reason, Ben, 1972-, et al.
Foilsithe / Cruthaithe: (2016)
de réir: Reason, Ben, 1972-, et al.
Foilsithe / Cruthaithe: (2016)
When customers talk --turn what they tell you into sales /
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2005)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2005)
The customer-driven company : moving from talk to action /
de réir: Whiteley, Richard C.
Foilsithe / Cruthaithe: (1991)
de réir: Whiteley, Richard C.
Foilsithe / Cruthaithe: (1991)
Mathematics and humor
de réir: Paulos, John Allen
Foilsithe / Cruthaithe: (1982)
de réir: Paulos, John Allen
Foilsithe / Cruthaithe: (1982)
Client service excellence : the 10 commandments /
de réir: O'Sullivan, Larry
Foilsithe / Cruthaithe: (2010)
de réir: O'Sullivan, Larry
Foilsithe / Cruthaithe: (2010)
Customer service training 101 quick and easy techniques that get great results /
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
de réir: Evenson, Renee, 1951-
Foilsithe / Cruthaithe: (2005)
Positively outrageous service how to delight and astound your customers and win them for life /
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2004)
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2004)
Customer winback how to recapture lost customers and keep them loyal /
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
de réir: Griffin, Jill
Foilsithe / Cruthaithe: (2001)
Service recovery and service continuity
Foilsithe / Cruthaithe: (2005)
Foilsithe / Cruthaithe: (2005)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
de réir: Lowenstein, Michael W., 1942-
Foilsithe / Cruthaithe: (2011)
Perception of a difference the power in buying, marketing and selling customer care /
de réir: Zimmerman, Wesley
Foilsithe / Cruthaithe: (2005)
de réir: Zimmerman, Wesley
Foilsithe / Cruthaithe: (2005)
New service paradigms AMA SERVSIG Conference 2003 /
Foilsithe / Cruthaithe: (2004)
Foilsithe / Cruthaithe: (2004)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
Customer care excellence : how to create an effective customer focus. /
de réir: Cook, Sarah
Foilsithe / Cruthaithe: (2011)
de réir: Cook, Sarah
Foilsithe / Cruthaithe: (2011)
Comic relief a comprehensive philosophy of humor /
de réir: Morreall, John, 1947-
Foilsithe / Cruthaithe: (2009)
de réir: Morreall, John, 1947-
Foilsithe / Cruthaithe: (2009)
Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
de réir: Fragasso, Philip M., 1950-
Foilsithe / Cruthaithe: (2008)
de réir: Fragasso, Philip M., 1950-
Foilsithe / Cruthaithe: (2008)
Customer intimacy : pick your partners, shape your culture, win together /
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
de réir: Wiersema, Fred
Foilsithe / Cruthaithe: (1996)
I gotta go : the commentary of Ian Shoales /
de réir: Shoales, Ian
Foilsithe / Cruthaithe: (1985)
de réir: Shoales, Ian
Foilsithe / Cruthaithe: (1985)
The unofficial gardener's handbook /
de réir: Goldbloom, Shelley
Foilsithe / Cruthaithe: (1992)
de réir: Goldbloom, Shelley
Foilsithe / Cruthaithe: (1992)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Foilsithe / Cruthaithe: (2015)
Foilsithe / Cruthaithe: (2015)
What's the future of business? changing the way businesses create experiences /
de réir: Solis, Brian
Foilsithe / Cruthaithe: (2013)
de réir: Solis, Brian
Foilsithe / Cruthaithe: (2013)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
What's the secret? to providing a world-class customer experience /
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2008)
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2008)
Managing the customer experience : a measurement-based approach /
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
Enhancing customer experience in the service industry : a global perspective /
Foilsithe / Cruthaithe: (2015)
Foilsithe / Cruthaithe: (2015)
Innovation and quality improvement in service organizations
Foilsithe / Cruthaithe: (2002)
Foilsithe / Cruthaithe: (2002)
Making humor work take your job seriously and yourself lightly /
de réir: Paulson, Terry L.
Foilsithe / Cruthaithe: (1989)
de réir: Paulson, Terry L.
Foilsithe / Cruthaithe: (1989)
How to succeed in breastfeeding without really trying, or Ten steps to laugh your way through
de réir: Shur, Natasha
Foilsithe / Cruthaithe: (2008)
de réir: Shur, Natasha
Foilsithe / Cruthaithe: (2008)
If this is mid-life-- where's the crisis?
de réir: Cook, Sam
Foilsithe / Cruthaithe: (1994)
de réir: Cook, Sam
Foilsithe / Cruthaithe: (1994)
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
de réir: Mitchell, Dave, 1961-
Foilsithe / Cruthaithe: (2014)
de réir: Mitchell, Dave, 1961-
Foilsithe / Cruthaithe: (2014)
The psychology of humor an integrative approach /
de réir: Martin, Rod A.
Foilsithe / Cruthaithe: (2007)
de réir: Martin, Rod A.
Foilsithe / Cruthaithe: (2007)
America's service meltdown restoring service excellence in the age of the customer /
de réir: Pupo, Raul
Foilsithe / Cruthaithe: (2010)
de réir: Pupo, Raul
Foilsithe / Cruthaithe: (2010)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2007)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2007)
Customer service : a practical approach /
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
de réir: Harris, Elaine K.
Foilsithe / Cruthaithe: (2013)
Míreanna comhchosúla
-
Beyond customer service, revised
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1998) -
Managing quality customer service a practical guide for establishing a service operation /
de réir: Martin, William B.
Foilsithe / Cruthaithe: (1989) -
Why service stinks ... and exactly what to do about it
de réir: Gross, T. Scott
Foilsithe / Cruthaithe: (2003) -
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
de réir: Goodman, John A.
Foilsithe / Cruthaithe: (2009) -
Surprise! : The secret to customer loyalty in the service sector /
de réir: Magnini, Vincent P.
Foilsithe / Cruthaithe: (2015)