What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
-д хадгалсан:
Үндсэн зохиолч: | Gallagher, Richard S. |
---|---|
Байгууллагын зохиогч: | ebrary, Inc |
Формат: | Цахим Цахим ном |
Хэл сонгох: | англи |
Хэвлэсэн: |
New York :
American Management Association,
c2008.
|
Нөхцлүүд: | |
Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
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Ижил төстэй зүйлс
-
Beyond customer service, revised
-н: Gerson, Richard F.
Хэвлэсэн: (1998) -
Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
Хэвлэсэн: (1989) -
Why service stinks ... and exactly what to do about it
-н: Gross, T. Scott
Хэвлэсэн: (2003) -
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009) -
Surprise! : The secret to customer loyalty in the service sector /
-н: Magnini, Vincent P.
Хэвлэсэн: (2015)