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What to say to a porcupine 20 humorous tales that get to the heart of great customer service /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Gallagher, Richard S.
مؤلف مشترك:	ebrary, Inc
التنسيق:	الكتروني كتاب الكتروني
اللغة:	الإنجليزية
منشور في:	New York : American Management Association, c2008.
الموضوعات:	Customer services > Humor. Customer services > Management > Humor. Customer relations > Humor. Electronic books.
الوصول للمادة أونلاين:	An electronic book accessible through the World Wide Web; click to view
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Beyond customer service, revised
حسب: Gerson, Richard F.
منشور في: (1998)

Managing quality customer service a practical guide for establishing a service operation /
حسب: Martin, William B.
منشور في: (1989)

Why service stinks ... and exactly what to do about it
حسب: Gross, T. Scott
منشور في: (2003)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
حسب: Goodman, John A.
منشور في: (2009)

Surprise! : The secret to customer loyalty in the service sector /
حسب: Magnini, Vincent P.
منشور في: (2015)

Strategic customer management strategizing the sales organization /
حسب: Piercy, Nigel
منشور في: (2009)

Service design for business : a practical guide to optimizing the customer experience /
حسب: Reason, Ben, 1972-, وآخرون
منشور في: (2016)

When customers talk --turn what they tell you into sales /
حسب: Gross, T. Scott
منشور في: (2005)

The customer-driven company : moving from talk to action /
حسب: Whiteley, Richard C.
منشور في: (1991)

Mathematics and humor
حسب: Paulos, John Allen
منشور في: (1982)

Client service excellence : the 10 commandments /
حسب: O'Sullivan, Larry
منشور في: (2010)

Customer service training 101 quick and easy techniques that get great results /
حسب: Evenson, Renee, 1951-
منشور في: (2005)

Positively outrageous service how to delight and astound your customers and win them for life /
حسب: Gross, T. Scott
منشور في: (2004)

Customer winback how to recapture lost customers and keep them loyal /
حسب: Griffin, Jill
منشور في: (2001)

Service recovery and service continuity
منشور في: (2005)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
حسب: Lowenstein, Michael W., 1942-
منشور في: (2011)

Perception of a difference the power in buying, marketing and selling customer care /
حسب: Zimmerman, Wesley
منشور في: (2005)

New service paradigms AMA SERVSIG Conference 2003 /
منشور في: (2004)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
حسب: Blunt, Carolyn
منشور في: (2013)

Customer care excellence : how to create an effective customer focus. /
حسب: Cook, Sarah
منشور في: (2011)

Comic relief a comprehensive philosophy of humor /
حسب: Morreall, John, 1947-
منشور في: (2009)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
حسب: Fragasso, Philip M., 1950-
منشور في: (2008)

Customer intimacy : pick your partners, shape your culture, win together /
حسب: Wiersema, Fred
منشور في: (1996)

I gotta go : the commentary of Ian Shoales /
حسب: Shoales, Ian
منشور في: (1985)

The unofficial gardener's handbook /
حسب: Goldbloom, Shelley
منشور في: (1992)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
منشور في: (2015)

What's the future of business? changing the way businesses create experiences /
حسب: Solis, Brian
منشور في: (2013)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
حسب: Price, Bill, 1950-, وآخرون
منشور في: (2015)

What's the secret? to providing a world-class customer experience /
حسب: DiJulius, John R., 1964-
منشور في: (2008)

Managing the customer experience : a measurement-based approach /
حسب: Wilburn, Morris, 1953-
منشور في: (2006)

Enhancing customer experience in the service industry : a global perspective /
منشور في: (2015)

Innovation and quality improvement in service organizations
منشور في: (2002)

How to succeed in breastfeeding without really trying, or Ten steps to laugh your way through
حسب: Shur, Natasha
منشور في: (2008)

Making humor work take your job seriously and yourself lightly /
حسب: Paulson, Terry L.
منشور في: (1989)

If this is mid-life-- where's the crisis?
حسب: Cook, Sam
منشور في: (1994)

The psychology of humor an integrative approach /
حسب: Martin, Rod A.
منشور في: (2007)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
حسب: Mitchell, Dave, 1961-
منشور في: (2014)

America's service meltdown restoring service excellence in the age of the customer /
حسب: Pupo, Raul
منشور في: (2010)

Customer service : a practical approach /
حسب: Harris, Elaine K.
منشور في: (2007)

Customer service : a practical approach /
حسب: Harris, Elaine K.
منشور في: (2013)