Transforming performance measurement rethinking the way we measure and drive organizational success /

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Bibliographic Details
Main Author: Spitzer, Dean R.
Corporate Author: ebrary, Inc
Format: Electronic eBook
Language:English
Published: New York : American Management Association, c2007.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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Table of Contents:
  • Why measurement is so powerful
  • When measurement goes bad
  • Why measurement goes bad
  • Beginning the transformation
  • Creating a positive context of measurement
  • The focus of measurement
  • The integration of measurement
  • The interactivity of measurement
  • Measurement leadership
  • Learning about and from measurement
  • The uses and abuses of measurement technology
  • Performance measurement maturity
  • Transformational measures
  • Transformational measurement action plans.