High tech, high touch library customer service through technology /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago :
American Library Association,
2003.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 007 | cr cn||||||||| | ||
| 008 | 030502s2003 ilua sb 001 0 eng d | ||
| 010 | |z 2003010087 | ||
| 020 | |z 9780838908600 | ||
| 020 | |z 0838908608 | ||
| 035 | |a (CaPaEBR)ebr10194723 | ||
| 035 | |a (OCoLC)55696448 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a Z674.75.I58 |b J87 2003eb |
| 082 | 0 | 4 | |a 025.5/24 |2 21 |
| 100 | 1 | |a Jurewicz, Lynn. | |
| 245 | 1 | 0 | |a High tech, high touch |h [electronic resource] : |b library customer service through technology / |c Lynn Jurewicz and Todd Cutler. |
| 260 | |a Chicago : |b American Library Association, |c 2003. | ||
| 300 | |a viii, 142 p. : |b ill. | ||
| 504 | |a Includes bibliographical references (p. 135-137) and index. | ||
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2009. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Libraries and the Internet. | |
| 650 | 0 | |a Public services (Libraries) |x Technological innovations. | |
| 650 | 0 | |a Customer services |x Technological innovations. | |
| 650 | 0 | |a Library Web sites. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Cutler, Todd. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10194723 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 84394 |d 84394 | ||