E-Service new directions in theory and practice /

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Bibliographic Details
Corporate Author: ebrary, Inc
Other Authors: Rust, Roland T., Kannan, P. K.
Format: Electronic eBook
Language:English
Published: Armonk, N.Y. : M.E. Sharpe, c2002.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:xii, 336 p. : ill.
Bibliography:Includes bibliographical references and index.