Cita APA (7th ed.)
ebrary, Inc, Rust, R. T., & Kannan, P. K. (2002). E-Service: New directions in theory and practice. M.E. Sharpe.
Cita Chicago (17th ed.)
ebrary, Inc, Roland T. Rust, i P. K. Kannan. E-Service: New Directions in Theory and Practice. Armonk, N.Y.: M.E. Sharpe, 2002.
Cita MLA (9th ed.)
ebrary, Inc, et al. E-Service: New Directions in Theory and Practice. M.E. Sharpe, 2002.
Atenció: Aquestes cites poden no estar 100% correctes.