Secret service hidden systems that deliver unforgettable customer service /
Salvato in:
| Autore principale: | |
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| Ente Autore: | |
| Natura: | Elettronico eBook |
| Lingua: | inglese |
| Pubblicazione: |
New York :
AMACOM,
c2003.
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| Soggetti: | |
| Accesso online: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Nessun Tag, puoi essere il primo ad aggiungerne!!
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Sommario:
- Secret service systems : creating behind-the-scenes systems
- Secret service at work : implementing secret service systems
- Your front line is your bottom line : the value of your front-line people
- What are we really selling? : making it an experience
- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
- Creating passionate team members : creating a great corporate culture
- An opportunity to be a hero : turning customer complaints into positive experiences
- Enhancing the quality of lives around us : giving back
- E-nough : getting back to the face-to-face relationships.