Instant messaging rules a business guide to managing policies, security, and legal issues for safe IM communication /
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| Main Author: | |
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| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York :
American Management Association,
c2004.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- The case for instant messaging management
- IM is used by someone in nearly every us company
- Uncovering unauthorized IM use in your office
- What's the best way to manage employees' IM use?
- Establishing an e-risk management and compliance team
- Instant messaging pros and cons
- Employers are responsible for employees' wrongs
- Compounds confidentiality concerns
- Protecting privacy in the IM world
- Use written rules and policies to enforce your strategic IM management plan
- What constitutes appropriate (and inappropriate) IM content?
- Retaining IM business records
- Saving everything can be a costly mistake
- Discovery: when IM is used as evidence-for or against you
- Beware the destruction of IM evidence
- Training is essential to IM policy compliance
- Employee compliance is key to IM policy success
- IM is big on Wall Street
- Regulated firms playing catch-up with e-mail retention
- Regulations extend to main street, too
- Instant messaging rules.