Cita APA (7th ed.)
Gerson, R. F. (1993). Measuring customer satisfaction. Crisp Publications.
Cita Chicago (17th ed.)
Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.
Cita MLA (9th ed.)
Gerson, Richard F. Measuring Customer Satisfaction. Crisp Publications, 1993.
Atenció: Aquestes cites poden no estar 100% correctes.