Gerson, R. F. (1993). Measuring customer satisfaction. Crisp Publications.
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Chicago Style (17th ed.) Citation
Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.
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MLA引文
Gerson, Richard F. Measuring Customer Satisfaction. Crisp Publications, 1993.
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警告：這些引文格式不一定是100％准確.