APA (7th ed.) Citation
Gerson, R. F. (1993). Measuring customer satisfaction. Crisp Publications.
Chicago Style (17th ed.) Citation
Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.
MLA (9th ed.) Citation
Gerson, Richard F. Measuring Customer Satisfaction. Crisp Publications, 1993.
Warning: These citations may not always be 100% accurate.