Gerson, R. F. (1993). Measuring customer satisfaction. Crisp Publications.
芝加哥风格引文Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif.: Crisp Publications, 1993.
MLA引文Gerson, Richard F. Measuring Customer Satisfaction. Crisp Publications, 1993.
警告：这些引文格式不一定是100％准确.