The effect of the implementation of the service charter on service delivery in telecommunications sector : a case study of Communications Commission of Kenya /

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Bibliografiska uppgifter
Huvudupphov:	Maina, Silas M.
Materialtyp:	Bok
Språk:	engelska
Utgiven:	Nairobi, Kenya : Daystar University, 2013.
Ämnen:	Service delivery. Service > Level agreement. Telecommunication services.
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100		\|a Maina, Silas M. \|9 11060
245		\|a The effect of the implementation of the service charter on service delivery in telecommunications sector : \|b a case study of Communications Commission of Kenya / \|c Silas M. Maina.
260		\|a Nairobi, Kenya : \|b Daystar University, \|c 2013.
300		\|a x, 91 p. ;
500		\|a A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Masters of Business Administration in Strategic Management.
650		\|a Service delivery. \|9 11061
650		\|a Service \|x Level agreement. \|9 11062
650		\|a Telecommunication services. \|9 11063
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