What drives phenomenal success?

"Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevan...

詳細記述

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書誌詳細
第一著者: Barrett, Colleen
共著者: Kantola Productions, Stanford Video
フォーマット: ビデオ DVD
言語:英語
出版事項: Mill Valley, CA : Kantola, 2007.
シリーズ:Stanford executive briefings
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