Customer service strategies at Kenya Commercial Bank (Tanzania subsidiary) and impact on growth /

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Bibliographic Details
Main Author: Koskei, Nancy C.
Format: Book
Language:English
Published: Nairobi : Daystar University, 2011.
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Description
Item Description:A thesis presented to the school of Business and Economics of Daystar University, Kenya in partial fulfilment of the requirement for the degree of Masters of Business Administartion in Starategic Management.
Physical Description:: ill.
Bibliography:Includes bibliographical references and index.