Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
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Dyfyniad Arddull Chicago
Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.
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Dyfyniad MLA
Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
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Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.