Lua APA (7ú heag.)

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Lua i Stíl Chicago (17ú heag.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.

Lua MLA (9ú heag.)

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.