APA (7e ed.) Bronvermelding

Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.

Chicago (17e ed.) Bronvermelding

Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.

MLA (9e ed.) Bronvermelding

Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.