Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
Lua i Stíl Chicago (17ú heag.)Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.
Lua MLA (9ú heag.)Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.