Besterfield, D. H. (2003). Total quality management (3rd ed.). Prentice Hall.
芝加哥风格引文Besterfield, Dale H. Total Quality Management. 3rd ed. Upper Saddle River, N.J.: Prentice Hall, 2003.
MLA引文Besterfield, Dale H. Total Quality Management. 3rd ed. Prentice Hall, 2003.
警告：这些引文格式不一定是100％准确.