Search Results - Hernon, Peter

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  1. 1
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    An action plan for outcomes assessment in your library by Hernon, Peter

    Published 2002
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  2. 2
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    Reflecting on the future of academic and public libraries by Hernon, Peter

    Published 2013
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  3. 3
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    Assessing service quality : satisfying the expectations of library customers / by Hernon, Peter, Altman, Ellen, Dugan, Robert E., 1952-

    Published 2015
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    Getting started with evaluation / by Hernon, Peter, Dugan, Robert E., 1952-, Matthews, Joseph R.

    Published 2014
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