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A Nation on the Line : Call Centers as Postcolonial Predicaments in the Philippines /

"In 2011 the Philippines surpassed India to become what the New York Times referred to as "the world's capital of call centers." By the end of 2015 the Philippine call center industry employed over one million people and generated twenty-two billion dollars in revenue. In A Nation on the Line Jan M....

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Glavni autor: Padios, Jan M., 1979- (Autor)
Format: Elektronički e-knjiga
Jezik:engleski
Izdano: Durham : Duke University Press, 2018.
Serija:Book collections on Project MUSE.
Teme:
Call centers.
TECHNOLOGY & ENGINEERING > Telecommunications.
BUSINESS & ECONOMICS > Industries > Media & Communications.
Centres d'appels (Affaires) > Philippines.
Call centers > Philippines.
Philippines.
Electronic books.
Online pristup:Full text available:
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Sadržaj:
  • Listening between the lines: relational labor, productive intimacy, and the affective contradictions of call center work
  • Contesting skill and value: race, gender, and Filipino/American relatability in the neoliberal nation-state
  • Inside Vox Elite: call center training and the limits of Filipino/American relatability
  • Service with a style: aesthetic pleasures, productive youth, and the politics of consumption
  • Queering the call center: sexual politics, HIV/AIDS, and the crisis of (re)production.

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