APA-Zitierstil (7. Ausg.)
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships (First edition.). Business Expert Press.
Chicago-Zitierstil (17. Ausg.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2016.
MLA-Zitierstil (9. Ausg.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. Business Expert Press, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.