Cita APA (7a ed.)
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships (First edition.). Business Expert Press.
Cita Chicago Style (17a ed.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2016.
Cita MLA (9a ed.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. Business Expert Press, 2016.
Precaución: Estas citas no son 100% exactas.