Managing and improving quality : integrating quality, statistical methods and process control /
Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The b...
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2016.
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| Edition: | First edition. |
| Series: | Supply and operations management collection.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- 1. Introduction to quality
- 2. Quality programs in use today: Lean Six Sigma and total quality management
- 3. Statistical methods used in quality
- 4. Making inferences about process quality
- 5. Process variation, how it affects product quality
- 6. Control charts: fundamentals and concepts
- 7. Control charts for variables
- 8. Control charts for attributes
- 9. Process capability analysis
- 10. Summary, applications, and computer implementation
- Appendix A. Standard normal distribution table
- Appendix B. Partial t-distribution table
- Appendix C. Table of control chart constants
- Bibliography
- Index.