Kurokawa, T. (2015). Service design and delivery: How design thinking can innovate business and add value to society (First edition.). Business Expert Press.
Citace podle Chicago (17th ed.)Kurokawa, Toshiaki. Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2015.
Citace podle MLA (9th ed.)Kurokawa, Toshiaki. Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society. First edition. Business Expert Press, 2015.
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