Lean communication : applications for continuous process improvement /

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Dades bibliogràfiques
Autors principals: Yankelevitch, Sam (Autor), Kuhl, Claire F. (Autor)
Format: Electrònic eBook
Idioma:anglès
Publicat: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.
Edició:First edition.
Col·lecció:Supply and operations management collection.
Matèries:
Accés en línia:An electronic book accessible through the World Wide Web; click to view
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Taula de continguts:
  • 1. The cost of complexity: the impact of language, culture and distance on operations
  • 2. A process called communication: an opportunity for waste in our daily interactions
  • 3. Acts of unintended communication: our actions and the messages they send
  • 4. Continuous improvement of the communication process: VSM, 5S, PDCA, and more
  • 5. The tip of the tip of the iceberg: bringing the issue to the surface
  • 6. A leadership challenge: use lean thinking in global communication
  • References
  • Index.