Dynamic customer strategy : today's CRM /
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| 主要作者: | |
|---|---|
| 格式: | 电子 电子书 |
| 语言: | 英语 |
| 出版: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2014.
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| 版: | First edition. |
| 丛编: | 2013 digital library.
Marketing strategy collection. |
| 主题: | |
| 在线阅读: | An electronic book accessible through the World Wide Web; click to view |
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书本目录:
- 1. Big data and dynamic customer strategy
- 2. The elements of dynamic customer strategy
- 3. Making sense of big data
- 4. Operationalizing strategy
- 5. Acquiring big (and little) data
- 6. Analytics for the rest of us
- 7. Turning models into customers
- 8. Of metrics and models
- 9. Making the case for big data solutions
- 10. Customer culture
- Notes
- References
- Index.