कवर छवि

Designing service processes to unlock value

में बचाया:
ग्रंथसूची विवरण
मुख्य लेखक: Field, Joy M.
स्वरूप: इलेक्ट्रोनिक ई-पुस्तक
भाषा:अंग्रेज़ी
प्रकाशित: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
संस्करण:1st ed.
श्रृंखला:2012 digital library.
Service systems and innovations in business and society collection.
विषय:
Customer services.
services
processes
innovation
service process design
service provider
customer
self-service
service inventory
value co-creation
ऑनलाइन पहुंच:An electronic book accessible through the World Wide Web; click to view
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विषय - सूची:
  • 1. Introduction
  • 2. The changing nature of service processes
  • 3. Value co-creation in service processes
  • 4. Knowledge-intensive services
  • 5. Unlocking capabilities
  • References
  • Index.

समान संसाधन