Designing service processes to unlock value

Wedi'i Gadw mewn:
Manylion Llyfryddiaeth
Prif Awdur: Field, Joy M.
Fformat: Electronig eLyfr
Iaith:Saesneg
Cyhoeddwyd: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
Rhifyn:1st ed.
Cyfres:2012 digital library.
Service systems and innovations in business and society collection.
Pynciau:
Mynediad Ar-lein:An electronic book accessible through the World Wide Web; click to view
Tagiau: Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
Tabl Cynhwysion:
  • 1. Introduction
  • 2. The changing nature of service processes
  • 3. Value co-creation in service processes
  • 4. Knowledge-intensive services
  • 5. Unlocking capabilities
  • References
  • Index.