Designing service processes to unlock value
Wedi'i Gadw mewn:
Prif Awdur: | |
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Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
Rhifyn: | 1st ed. |
Cyfres: | 2012 digital library.
Service systems and innovations in business and society collection. |
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Tabl Cynhwysion:
- 1. Introduction
- 2. The changing nature of service processes
- 3. Value co-creation in service processes
- 4. Knowledge-intensive services
- 5. Unlocking capabilities
- References
- Index.