Lean sigma methods and tools for service organizations the story of a cruise line transformation /
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| Главный автор: | |
|---|---|
| Другие авторы: | , |
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
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| Редактирование: | 1st ed. |
| Серии: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
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Оглавление:
- 1. The lean sigma for service challenge
- 2. Identification and understanding of lean sigma implementation
- 3. Lean sigma methods and tools, basic concepts
- 4. Comparing manufacturing and service environments
- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application
- 6. Analysis of the current state
- 7. Application of lean sigma tools and results
- 8. Making cultural transitions
- 9. Achieving, sustaining, and celebrating success
- References
- Index.