Lean sigma methods and tools for service organizations the story of a cruise line transformation /
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| Autor principal: | |
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| Outros Autores: | , |
| Formato: | Recurso Eletrônico livro eletrônico |
| Idioma: | inglês |
| Publicado em: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
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| Edição: | 1st ed. |
| coleção: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- 1. The lean sigma for service challenge
- 2. Identification and understanding of lean sigma implementation
- 3. Lean sigma methods and tools, basic concepts
- 4. Comparing manufacturing and service environments
- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application
- 6. Analysis of the current state
- 7. Application of lean sigma tools and results
- 8. Making cultural transitions
- 9. Achieving, sustaining, and celebrating success
- References
- Index.