Lean sigma methods and tools for service organizations the story of a cruise line transformation /
Sábháilte in:
| Príomhchruthaitheoir: | |
|---|---|
| Rannpháirtithe: | , |
| Formáid: | Leictreonach Ríomhleabhar |
| Teanga: | Béarla |
| Foilsithe / Cruthaithe: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
| Eagrán: | 1st ed. |
| Sraith: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Ábhair: | |
| Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
| Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
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Clár na nÁbhar:
- 1. The lean sigma for service challenge
- 2. Identification and understanding of lean sigma implementation
- 3. Lean sigma methods and tools, basic concepts
- 4. Comparing manufacturing and service environments
- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application
- 6. Analysis of the current state
- 7. Application of lean sigma tools and results
- 8. Making cultural transitions
- 9. Achieving, sustaining, and celebrating success
- References
- Index.