Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance /
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| Главный автор: | |
|---|---|
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
| Редактирование: | 1st ed. |
| Серии: | 2012 digital library.
Operations and supply chain management collection. |
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
| Метки: |
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Оглавление:
- List of figures
- List of tables
- How to use this book
- Introduction
- Objectives of this book
- 1. Knowing what we know
- 2. Systems, processes, organizations, and workflows
- 3. Workflow mapping fundamentals
- 4. WFMA data collection and analysis
- 5. WFMA and knowledge management
- 6. WFMA and dynamic modeling
- Appendix 1. A brief summary of the NAVAIR study
- Appendix 2. A partial list of process mapping software
- Notes
- References
- About the author
- Index.