Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance /
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| Autor principal: | |
|---|---|
| Formato: | Recurso Electrónico livro electrónico |
| Idioma: | inglês |
| Publicado em: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
| Edição: | 1st ed. |
| Colecção: | 2012 digital library.
Operations and supply chain management collection. |
| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- List of figures
- List of tables
- How to use this book
- Introduction
- Objectives of this book
- 1. Knowing what we know
- 2. Systems, processes, organizations, and workflows
- 3. Workflow mapping fundamentals
- 4. WFMA data collection and analysis
- 5. WFMA and knowledge management
- 6. WFMA and dynamic modeling
- Appendix 1. A brief summary of the NAVAIR study
- Appendix 2. A partial list of process mapping software
- Notes
- References
- About the author
- Index.