A service engineering method for knowledge-intense person-oriented services /

Cultural perspectives on services marketing
出版事項: (2005)

Growing software proven strategies for managing software engineers /
著者:: Testa, Louis
出版事項: (2009)

Asia's computer challenge threat or opportunity for the United States & the world? /
著者:: Dedrick, Jason
出版事項: (1998)

Japan's software factories a challenge to U.S. management /
著者:: Cusumano, Michael A., 1954-
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Enhancing customer experience in the service industry : a global perspective /
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The coordination of inter-organizational networks in the enterprise software industry the perspective of complementors /
著者:: Kude, Thomas, 1981-
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Strategic management in information technology /
著者:: Yoffie, David B.
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Inventing the electronic century the epic story of the consumer electronics and computer industries /
著者:: Chandler, Alfred D. (Alfred Dupont), 1918-2007
出版事項: (2005)

Embedded autonomy states and industrial transformation /
著者:: Evans, Peter B., 1944-
出版事項: (1995)

Services marketing : integrating customer focus across the firm /
著者:: Zeithaml, Valarie A.
出版事項: (2009)

Business patterns for software developers
著者:: Rednik
出版事項: (2012)

Services management (including skill development) /
著者:: Ramachandra, K.
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Customer service in the information environment /
著者:: St. Clair, Guy, 1940-
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Dot.compradors power and policy in the development of the Indian software industry /
著者:: Saraswati, Jyoti
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From airline reservations to Sonic the Hedgehog : a history of the software industry /
著者:: Campbell-Kelly, Martin
出版事項: (2003)

Crouching tiger quality and its implementation in the Indian and Irish software communities /
著者:: Keane, Brendan
出版事項: (2007)

Diamonds are forever, computers are not economic and strategic management in computing markets /
出版事項: (2004)

Platform ecosystems : aligning architecture, governance, and strategy /
著者:: Tiwana, Amrit, 1974-
出版事項: (2014)

Innovation in the software sector /
著者:: Lippoldt, Douglas, 等
出版事項: (2009)

Services marketing : people, technology, strategy /
著者:: Lovelock, Christopher
出版事項: (2011)

The economics of network industries
著者:: Shy, Oz
出版事項: (2001)

Keeping the U.S. computer industry competitive systems integration : a colloquium report /
出版事項: (1992)

The service edge : 101 companies that profit customer care /
著者:: Zemke, Ron
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OECD information technology outlook.
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Perspectives des technologies de l'information de l'OCDE 2008
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Perspectives des technologies de l'information de l'OCDE 2006 technologies de l'information et des communications.
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Service innovation organizational responses to technological opportunities & market imperatives /
出版事項: (2003)

Keeping the U.S. computer and communications industry competitive convergence of computing, communications, and entertainment /
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The financial services marketing handbook tactics and techniques that produce results /
著者:: Ehrlich, Evelyn, 1950-
出版事項: (2012)

Service science : the foundations of service engineering and management /
著者:: Qiu, Robin G.
出版事項: (2014)

Keeping the U.S. computer industry competitive defining the agenda : a colloquium report /
出版事項: (1990)

Effective client management in professional services : how to build successful client relationships /
著者:: Berkovi, Jack
出版事項: (2014)

Digital state : the story of Minnesota's computing industry /
著者:: Misa, Thomas J.
出版事項: (2013)

OECD information technology outlook 2000 : ICTs, E-commerce and the information economy.
出版事項: (2000)

Service marketing : people, technology, strategy /
著者:: Lovelock, Christopher
出版事項: (2011)

Service marketing : people, technology, strategy /
著者:: Lovelock, Christopher
出版事項: (2011)