The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
c2008.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
| LEADER | 00000nam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | 0000109406 | ||
| 005 | 20171002055736.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 080305s2008 nju s 101 0 eng | ||
| 010 | |z 2008008572 | ||
| 015 | |a GBA849317 |2 bnb | ||
| 016 | 7 | |z 014568178 |2 Uk | |
| 020 | |z 9780470257463 (cloth : alk. paper) | ||
| 020 | |z 0470257466 (cloth : alk. paper) | ||
| 035 | |a (CaPaEBR)ebr10296711 | ||
| 035 | |a (OCoLC)826461678 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HD31 |b .L496 2008eb |
| 082 | 0 | 4 | |a 658 |2 22 |
| 100 | 1 | |a Little, Steven S., |d 1961- | |
| 245 | 1 | 4 | |a The milkshake moment |h [electronic resource] : |b overcoming stupid systems, pointless policies, and muddled management to realize real growth / |c Steven S. Little. |
| 246 | 3 | 0 | |a Overcoming stupid systems, pointless policies, and muddled management |
| 260 | |a Hoboken, N.J. : |b John Wiley & Sons, |c c2008. | ||
| 300 | |a x, 195 p. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Industrial management. | |
| 650 | 0 | |a Integrity. | |
| 650 | 0 | |a Conformity. | |
| 650 | 0 | |a Employee empowerment. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10296711 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 98556 |d 98556 | ||