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Working with difficult people

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Main Author: Lundin, William, 1923-
Corporate Author: ebrary, Inc
Other Authors: Lundin, Kathleen, 1935-, Dobson, Michael Singer
Format: Electronic eBook
Language:English
Published: New York : AMACOM, c2009.
Edition:2nd ed.
Subjects:
Conflict management > Case studies.
Interpersonal relations > Case studies.
Interpersonal conflict > Case studies.
Electronic books.
Online Access:An electronic book accessible through the World Wide Web; click to view
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Table of Contents:
  • How difficult are you?
  • Stop, look, and listen
  • Maximizing your power
  • It's not (always) personal, it's (often) business
  • Planning your strategy
  • Working with difficult superiors
  • Working with difficult subordinates
  • Corporate culture and difficult people
  • Mean and angry
  • Suspicious
  • Pessimists
  • Cynics
  • Shy and quiet
  • How do I love me?
  • Extreme competitiveness
  • Overcontrolling
  • It takes two to make a toady
  • Lessons: handling all kinds of difficult people.

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