ebrary, Inc, Stone, M., Bond, A., & Foss, B. (2004). Consumer insight: How to use data and market research to get closer to your customer. Kogan Page.
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Citação norma Chicago
ebrary, Inc, Merlin Stone, Alison Bond, and Bryan Foss. Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer. London ; Sterling, Va.: Kogan Page, 2004.
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Citação norma MLA
ebrary, Inc, et al. Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer. Kogan Page, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.