When customers talk --turn what they tell you into sales /
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| 主要作者: | |
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| 企業作者: | |
| 格式: | 電子 電子書 |
| 語言: | 英语 |
| 出版: |
Chicago, IL :
Dearborn Trade Pub.,
c2005.
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| 主題: | |
| 在線閱讀: | An electronic book accessible through the World Wide Web; click to view |
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書本目錄:
- We see tomorrow
- Foreknowledge
- The big idea
- The physical and metaphysical components
- How to listen to your customers
- How customers want to be served
- Engineer the experience
- Retailers and service providers who get it right
- On the horizon.