Customer care excellence : how to create an effective customer focus. /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London :
Kogan Page,
2011.
|
| Edition: | 6th ed. |
| Subjects: | |
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Quality of experience engineering for customer added value services : from evaluation to monitoring /
Total customer value management : transforming business thinking /
