Strategy maps : converting intangible assets into tangible outcomes /

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Detalles Bibliográficos
Autor Principal: Kaplan, Robert S.
Outros autores: Norton, David P., 1941-
Formato: Libro
Idioma:inglés
Publicado: Boston : Harvard Business School Press, c2004.
Subjects:
Acceso en liña:Table of contents
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Table of Contents:
  • Strategy maps
  • Operations management processes
  • Customer management processess
  • Innovation processes
  • Regulatory and social processes
  • Aligning intangible assets to enterprise strategy
  • Human capital readiness
  • Information capital readiness
  • Organization capital readiness
  • Customizing your strategy map to your strategy
  • Planning the campaign
  • Private-sector organizations
  • Public-sector organizations
  • Nonprofit organizations.