APA-Zitierstil (7. Ausg.)

Goodman, G. S. (2000). Monitoring, measuring and managing customer service (ed.). Jossey-Bass.

Chicago-Zitierstil (17. Ausg.)

Goodman, Gary S. Monitoring, Measuring and Managing Customer Service. ed. California: Jossey-Bass, 2000.

MLA-Zitierstil (9. Ausg.)

Goodman, Gary S. Monitoring, Measuring and Managing Customer Service. ed. Jossey-Bass, 2000.