Style de citation APA (7e éd.)
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships (First edition.). Business Expert Press.
Style de citation Chicago (17e éd.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2016.
Style de citation MLA (9e éd.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. Business Expert Press, 2016.
Attention : ces citations peuvent ne pas être correctes à 100%.