Citazione Stile APA (7a Edizione)
Bolton, R. N. (2016). Service excellence: Creating customer experiences that build relationships (First edition.). Business Expert Press.
Citazione stile Chigago Style (17a edizione)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. New York, New York (222 East 46th Street, New York, NY 10017): Business Expert Press, 2016.
Citatione MLA (9a ed.)
Bolton, Ruth N. Service Excellence: Creating Customer Experiences That Build Relationships. First edition. Business Expert Press, 2016.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.