Lean communication : applications for continuous process improvement /
Four decades ago, the most progressive companies, particularly those in the manufacturing sector, embraced an aspirational notion stoically named Zero Defects. It was a broad corporate call to action in an era with no Internet, elongated supply chains, multicultural, multilingual, cross-generational...
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, New York (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2015.
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| Edition: | First edition. |
| Series: | Supply and operations management collection.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- 1. The cost of complexity: the impact of language, culture and distance on operations
- 2. A process called communication: an opportunity for waste in our daily interactions
- 3. Acts of unintended communication: our actions and the messages they send
- 4. Continuous improvement of the communication process: VSM, 5S, PDCA, and more
- 5. The tip of the tip of the iceberg: bringing the issue to the surface
- 6. A leadership challenge: use lean thinking in global communication
- References
- Index.